{EDITOR’S NOTE: The Samsung Galaxy Note7, just released in the US, has been recalled due to a number of phone spontaneously bursting into flames, apparently due to a fault with the battery}
Samsung Electronics America, Inc. has announced the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.
While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.
“Samsung is taking a proactive approach to address customer needs around the Note7,” said Tim Baxter, President, Samsung Electronics America. “We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”
The US Product Exchange Program will offer consumers the following choices:
- Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
- Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices
As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note7 within the exchange program.
Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.
