CGenie has an interview with Marc Petit, Senior Vice President of the Autodesk Media & Entertainment Division, focusing heavily on how the large size of the company affects their interaction with customers and their plans with 3ds Max & Maya.
There’s no doubt that as the number of customers increases, the way a company interacts with them changes and can feel less personal. It’s not possible for Autodesk or anyone to communicate with 300,000 people in the same way as they would with 3000 or even 30,000. Products such as 3ds Max or Maya have a very large numbers of customers in many different industries, while products such as Flame, Smoke, Lustre or our middleware products HumanIK and Kynapse address a much smaller number of users for whom we deliver a high level of personal service.
via CGenie interview Autodesk | CGenie – Professional CG Textures.
